Customer Care

Placing an Order
To make purchases on therow.com you do not need to create an account; however, as a registered user you will have access to account services dedicated to our customers.

Product Information
On each product page you will see all available sizes and colors, a description and the material composition of the item. Click on the product image to zoom in and see more details.

We offer product-specific size guides on all product pages to help you determine the best size to purchase.


    Preorder
    Preorder enables you to purchase an item before it is available for immediate shipment. Each preorder item will be marked as such on the site, and the estimated shipping date will be displayed above the product description. The preorder status of an item will be reiterated at the point of Checkout.


    If you place an order for an item on preorder you will not be charged until your order is shipped. If you place an order for multiple preorder items, you will be charged for all preorder items when the first item is shipped.

    Preorder items and non-preorder items are charged separately. If you place an order that contains preorder and non-preorder items you will be charged twice - once when non-preorder items ship, and again when preorder items ship, for their respective amounts.

      Payment Methods
      Therow.com accepts the following payment methods:

      Credit Card: All major credit cards including Visa, MasterCard, American Express, JCB. Your card will be debited when the order is shipped.

      PayPay: Simplify your checkout process using PayPal's digital wallet.

      Apple Pay: Use Apple Pay to easily and securely check out in iOS apps and on the web.

      ShopPay: Shopify's accelerated checkout method allows you to pay in full or split your purchase into regular payments.


      Tax Information
      Sales Tax is applied to your order in accordance with individual state and local regulations. We collect sales taxes in all applicable states.

      For this reason, an estimation of the tax charge may be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of your shipping address. The final amount will be equal to or less than the estimated Sales Tax shown to you at checkout. The final Sales Tax applied to your order will be indicated in the Shipping Confirmation email.

      Payment Security
      We take the issue of online security very seriously. It is your information, and we want to make sure it stays that way. We have put in place reasonable technical and information safety safeguards that comply with federal law in order to protect your personal information from unauthorized access and use. We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

      Your order may be reviewed in routine anti-fraud checks before approving the transaction, and for greater protection our Customer Care team may contact you for further details before confirming your order.


      Order Status
      You will be notified via email whenever your order status changes. Registered users can also find all information related to their orders in the My Account area. If you have additional questions regarding your order status, please contact Customer Care.

      Technical Help
      Our website is best viewed with the latest versions of all major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

      If you experience navigation problems, we suggest taking the following steps:

      • Eliminate any Cookies and Temporary Files from your computer
      • Check that Javascript is enabled.

      If the problem persists, please contact us and provide the following details:

      • Your operating system (Windows Vista, Mac OS X, etc.)
      • Internet browser and version (Internet Explorer 11, Firefox, Safari,...)
      • The URL that you were trying to access (for example, www.therow.shop)