If you would like a more personalized experience, please contact your nearest store to schedule an appointment with a member of our sales team.
If you would like a more personalized experience, please contact your nearest store to schedule an appointment with a member of our sales team.
Click from Store
You can place an order on therow.com with the help of our retail specialists in The Row boutiques. Simply inform our team which items you wish to purchase and provide your payment details and shipping address - our team will do the rest. You will receive a confirmation email with your order details, and another email with tracking information when your order has shipped.
Return in Store
You can return any item purchased on therow.com within 30 days of the delivery date. If you would prefer for our sales team to coordinate your return shipment please bring it to your nearest The Row boutique.
- Make sure the items you wish to return are in their original condition, all tags and packaging included. Our sales team will check and confirm the condition of your items before initiating a return on your behalf.
- Put the items to be returned into the original box (or another sturdy box) and bring them to one of our stores, along with all forms included in your original shipment (order invoice, return form, etc.).
- You must have completed the online Return Form and received your Return Authorization and return shipping label (when applicable) from our Customer Care team prior to bringing unwanted items into a store for shipment.
Our sales team will prepare your return shipment with the Return Authorization and order documents you provide. The courier will collect your return shipment from the store within one business day.
We aim to process returns within 10 business days of their arrival at our warehouse. You will receive a Refund Confirmation email once your return has been processed and your refund issued. We regret that we are unable to issue refunds in-store for purchases made through the website at this time.