Customer Care
We invite you to visit our stores and discover seasonal collections of Womenswear, Menswear, and Accessories, essentials assortments, and a curated selection of exclusive products.

If you would like a more personalized experience, please contact your nearest store to schedule an appointment with a member of our sales team.

Pickup In-Store
For select items, you may place your order online and collect it at your nearest flagship store.

If an item is eligible for in-store pickup, this option will appear on the product page with a list of stores where the item is available.

Mixed orders containing both delivery and pickup items cannot be processed together. To purchase items with different fulfillment methods, please place separate orders.

Pickup orders follow the same checkout process as delivery orders. You’ll receive an email notification once your order is ready, typically within 1–2 business days.

Please collect your order within 14 business days of receiving your notification email. Orders not collected within this period will be cancelled.

When collecting your order, please bring your order confirmation and a valid photo ID. If someone collects the order on your behalf, they will also be required to provide these documents.

Pickup-only items cannot be shipped. If you are unable to collect your order, please contact us for assistance.

You may return your order within 14 days to the store where you collected it. If you are unable to visit the store in person, please contact our Customer Care team within 14 days to request a return label. Returns must be shipped from the same country as your pickup location.

Click from Store
You can place an order on therow.com with the help of our retail specialists in The Row boutiques. Simply inform our team which items you wish to purchase and provide your payment details and shipping address - our team will do the rest. You will receive a confirmation email with your order details, and another email with tracking information when your order has shipped.

Return in Store
 You may also bring your return to your nearest The Row store.
  • The items you wish to return must be in their original condition, all tags and packaging included. Our sales team will check and confirm the condition of your items upon your arrival.
  • Please ensure you are within the 14 day return window before bringing your items to a store for return.
  • Place the items to be returned into their original packaging (or another sturdy box), along with all forms included in your original shipment, before bringing them to one of our stores for return. 

If the above conditions are met, our sales team will process your return and issue a refund to your original payment method on the same day. You will receive a Refund Confirmation email once your return has been processed and your refund issued.