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Pursuant to art. 1, par. 1, of law-decree 22 March 2004 no. 72, as amended by law 21 may 2004 no. 128, all works posted on this site are in compliance with the laws and regulations concerning copyright and related rights. Reproduction, communication and making available to the public, rental and lending, public performance, distribution and dissemination of works, without the authorisation of the right-holders, are prohibited.
The penalties set forth by Art. 171, 171-bis, 171-ter, 174-bis and 174-ter of Italian Copyright Law (Law no. 633/1941) shall apply to any violation of the obligations set out therein.
Once your return shipment reaches our warehouse, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions detailed above, the item(s) will be sent back to you and your return request will be denied. Once your return has been approved and processed you will be issued a refund to the original form of payment and a Refund Confirmation email will be sent to you.
If you have any questions or concerns regarding our returns process please contact Customer Care.
For further information on the conditions for exercising your right to return, please see the Legal Area.
- Make sure the items you wish to return are in their original condition, all tags and packaging included. Our sales team will check and confirm the condition of your items before initiating a return on your behalf.
- Put the items to be returned into the original box (or another sturdy box) and bring them to one of our stores, along with all forms included in your original shipment (order invoice, return form, etc.).
- You must have completed the online Return Form and received your Return Authorization and return shipping label (when applicable) from our Customer Care team prior to bringing unwanted items into a store for shipment.
Our sales team will prepare your return shipment with the Return Authorization and order documents you provide. The courier will collect your return shipment from the store within one business day.
We aim to process returns within 3 business days of their arrival at our warehouse. You will receive a Refund Confirmation email once your return has been processed and your refund issued. We regret that we are unable to issue refunds in-store for purchases made through the website at this time.
Once your return shipment reaches our warehouse, please allow up to 7 business days for your return to be processed and refund issued. Once your return has been accepted, we will process your reimbursement and send you a Refund Confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: All major credit cards including Visa, MasterCard, American Express, JCB. Your card will be debited when the order is shipped.
PayPal: Simplify your checkout process using PayPal's digital wallet.
Apple Pay: Use Apple Pay to easily and securely check out in iOS apps and on the web.
ShopPay: Shopify's accelerated checkout method allows you to pay in full or split your purchase into regular payments.
If you have received a Refund Confirmation email but have not been refunded please contact your bank. If your bank is unable to locate your refund please contact Customer Care.