You can return items purchased at The Row to a store within 20 days, just follow the steps listed below:

• Make sure the items are in the original condition, all tags and packaging included
• Put the items into the original box (or another sturdy box) and bring them to one of our stores, along with the delivery note and the return label, both included in the original package.

The courier will collect your package from the store within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.

At the moment the service is available in the following stores:

You can place an order with the help of our specialized staff in The Row stores. Simply select the items you want and provide your details and shipping address: our staff will do the rest.
You will receive a confirmation email with your order details, and another email when your order is sent.

You can book an appointment at a The Row store to discover our collection and receive assistance from our dedicated staff.

Book an appointment, choosing the store and entering your information. You will be contacted by our staff to choose the time and date of your appointment.

The service is complimentary and is available in some selected stores.