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Return Policy

You can return any item purchased on The Row within 20 days of the delivery date. Here’s how:

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches , please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Final sales items, swimwear, undergarments, jewelry, customized or personalized products, or items that were opened or unsealed after delivery (e.g. cosmetics) cannot be returned.

For further information on the conditions for exercising your right to return, please see the Legal Area.

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