Customer Care

What should I do if my order hasn’t been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
  • Check that the address indicated for the delivery is correct
  • In the case of a missed delivery, please contact UPS at United States: 1 800 782 7892.

For further assistance, contact us, we will be happy to assist you.

Contact Us

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Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Express Shipping
Delivery in 2-4 working days
$ 20
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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