Customer Care

Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 20 days of delivery date.  

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

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Shipping

Shipping Shipping times Price
Standard Shipping Delivery in 5-8 working days Place an order with Standard Shipping by December 15th at 6 am EST to get your gifts in time for December 24th. $ 11 $ Free
Express Shipping Delivery in 2-4 working days Place an order with Express Shipping by December 18th at 6 am EST to get your gifts in time for December 24th. $ 20
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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