Customer Care

Can I use my own return service?

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:

YOOX NET-A-PORTER GROUP
125 Delawanna Avenue
Clifton, NJ 07014
New Jersey

Keep in mind that if you do not use our return label, The Row is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. If you use your own return method, no return fee will be deducted from your refund.

Contact Us

Alerts collector

Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Express Shipping
Delivery in 2-4 working days
$ 20
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
Skip to main content