Customer Care

Why have items that I added to my Bag disappeared?

Until an order is concluded, items added to your Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.

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Shipping

Shipping Shipping times Price
Standard Shipping Delivery in 5-8 working days $ 11 $ Free
Express Shipping Delivery in 2-4 working days $ 20
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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