Customer Care

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

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Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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