Customer Care

COVID-19 FAQs

Is shopping on The Row safe?

We operate according to the guidelines of the World Health Organization and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.

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When will I receive my refund?

You will receive a confirmation email as soon as your return has been accepted and your refund has been processed.

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Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Express Shipping
Delivery in 2-4 working days
$ 20
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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