Customer Care

Services in Store

Return in Store

Due to the current global situation, our NY and LA stores are temporarily closed. Nothing is more important to us than the health and safety of our staff and clients. We are monitoring the situation closely and will update when we plan to reopen. Our stores are at your disposal, and can be contacted for any requests, private appointments, or at-home deliveries.

Visit our website www.therow.com to shop online. Stay tuned for further details.
Be well and stay safe!
The Row

You can return items purchased at The Row to a store within 20 days, just follow the steps listed below:

  • Make sure the items are in the original condition, all tags and packaging included
  • Put the items into the original box (or another sturdy box) and bring them to one of our stores, along with the delivery note and the return label, both included in the original package.

The courier will collect your package from the store within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.

At the moment the service is available in the following stores:

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Click from Store

You can place an order with the help of our specialized staff in The Row stores. Simply select the items you want and provide your details and shipping address: our staff will do the rest.
You will receive a confirmation email with your order details, and another email when your order is sent.

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Book an Appointment

You can book an appointment at a The Row store to discover our collection and receive assistance from our dedicated staff.

Book an appointment, choosing the store and entering your information. You will be contacted by our staff to choose the time and date of your appointment.

The service is complimentary and is already available in some selected stores.

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Contact Us

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Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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