Customer Care

When will I receive my refund?

Due to recent events, the acceptance of your return may suffer delays compared to standard schedule. You will receive a confirmation email as soon as your return has been accepted and your refund has been processed.

We have extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you will have more time to decide if you want to keep or return your purchase.

Feedback

Did you find this article useful?

Contact Us

Alerts collector

Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
Skip to main content