Customer Care

Can I continue to place orders?

You can continue to shop on our website, but due to recent events, the shipping of your order may suffer delays compared to standard schedule.

Here is how:

1. Add items to your Shopping Bag and proceed to checkout as usual
2. Your card will be charged 5 days after you place an order
3. You will receive a confirmation email once it has been shipped from our warehouse.

We have also extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you will have more time to decide if you want to keep or return your purchase.

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Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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