Customer Care

Holiday Return Policy

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed and delivered between November 18th and December 17th can be returned until January 7th. Orders delivered after December 17th follow the regular return policy of 20 days.

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Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Express Shipping
Delivery in 2-4 working days
$ 20
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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