Customer Care

Ordering on The Row

To make purchases on The Row you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired color and size of the product
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click the "Proceed to purchase" button in your Shopping Bag
  4. Register, log in or continue as a guest
  5. Enter your shipping address
  6. Select a shipping and a payment method
  7. Check that the information you entered is correct and click "Buy" 
     
    You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Contact Us

Alerts collector

Shipping

Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Express Shipping
Delivery in 2-4 working days
$ 20
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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