Customer Care


Holiday Delivery

The Row offers guaranteed delivery by December 24th for your gifts.

Choose your preferred delivery option:

- STANDARD DELIVERY: Complete your order by December 13th at 6 am EST.

- EXPRESS DELIVERY: Complete your order by December 19th at 6 am EST.

If the ordered item is stored in our US Distribution Center, the following shipping methods are available:

- STANDARD DELIVERY: Complete your order by December 15th at 2 pm EST.

- EXPRESS DELIVERY: Complete your order by December 20th at 2 pm EST.

- NEXT DAY: Receive your order on the next working day. Last day for guaranteed delivery is December 23rd at 12 pm EST.

- SATURDAY DELIVERY: For deliveries on Saturday December 21st please place your order before Friday 20th December at 12 pm EST.

Please note that Next Day and Saturday delivery are available only if all items in your order are currently in our US Distribution Center. You will be notified on the product page and at checkout.


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Holiday Return Policy

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed and delivered between November 18th and December 17th can be returned until January 7th. Orders delivered after December 17th follow the regular return policy of 20 days.


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Contact Us

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Standard Shipping
Delivery in 5-8 working days
$ 11
$ Free
Express Shipping
Delivery in 2-4 working days
$ 20
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
The Row New York Store
17 East 71st Street
10021 New York, (NY) US
+1 212 755 2017
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