Due to the current global situation, our NY and LA stores are temporarily closed. Nothing is more important to us than the health and safety of our staff and clients. We are monitoring the situation closely and will update when we plan to reopen. Our stores are at your disposal, and can be contacted for any requests, private appointments, or at-home deliveries.
Visit our website www.therow.com to shop online. Stay tuned for further details.
Be well and stay safe!
You can return items purchased at The Row to a store within 20 days, just follow the steps listed below:
- Make sure the items are in the original condition, all tags and packaging included
- Put the items into the original box (or another sturdy box) and bring them to one of our stores, along with the delivery note and the return label, both included in the original package.
The courier will collect your package from the store within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
At the moment the service is available in the following stores: