Returns

For additional assistance concerning our online store or your online purchase, please contact us via email at onlinesales@therow.com.

All items should be returned in their original, undamaged packaging as this is considered to be part of the product. Items that are returned without packaging and returned tags or in damaged packaging may not be accepted, and may be sent back to the customer.

Upon receipt of merchandise, every effort will be made to ensure a prompt refund and an e-mail notification will be sent once the return has been processed.

Return Procedure

1. Obtain Return Authorization

• A Return Authorization must be obtained before returning any items. No refunds or web credits will be given on items return without first obtaining a Return Authorization Number.
• To obtain return authorization, please go to "My Account" to log in and locate the appropriate order under "Order History".
• Scroll down to "Create Return Request", select the item(s) and the reason(s) for return and click "Create". Your authorization number will be emailed to you once we receive your request.
• Your request for a Return Authorization must be received within 15 days from the original delivery date.
• All requests for Return Authorization must be made online. No authorization numbers are available via telephone, fax, or mail.

2. Ship Authorized Returns

• Return packages must be received no later than 30 days from the original delivery date.
• The customer is responsible for return shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS, or Federal Express that allows you to track your package. If you send a return COD, it will not be accepted.
• Return shipping address will be included on the Return Authorization confirmation memo.
• Claims for packages lost or damaged in transit must be made by the shipper.
• Please include a copy of your receipt and Return Authorization inside the package.

The Row is not responsible for delays in shipping or delivery due to force majeure or any other uncontrollable events. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at The Row's sole discretion.